Refund policy

At Chevoux, we are committed to your satisfaction. We want you to be completely happy with the hair accessories you choose. If your purchase doesn't meet your expectations, we are here to provide an effortless solution.

1. The 30-Day Peace of Mind Window
You have 30 days from the date you receive your Chevoux products to initiate a return. To ensure a smooth process, please ensure your items meet the following criteria:

  • Items must be in their original, unused condition.
  • All original labels, tags, and packaging must be intact.
  • The product must show no signs of wear or scent (perfume/lotion).

Note: As a boutique hair accessories brand, we reserve the right to refuse returns that do not meet these hygiene and quality standards.

2. Effortless US Returns
We believe the return process should be simple and stress-free. We have eliminated the complications of international shipping to offer a streamlined experience.

Step 1: Contact Us — Email us at contact@chevoux.com with your order number and the reason for your return.

Step 2: Receive Your Instructions — Our team will provide you with the details for our US-based return processing. We aim to make this as simple as possible—no complicated forms or high-cost international shipping fees.

Step 3: Receive Your Refund — Once your return is initiated and confirmed, we will process your refund. Funds will be credited back to your original payment method within 10–14 business days.

3. Order Cancellations
We work quickly to get your Chevoux accessories to you. Once an order is placed, it is sent to our fulfillment center within hours. For this reason, cancellations are only possible within 24 hours of your purchase. After 24 hours, the order has likely been processed for shipping and must be handled as a standard return upon arrival.

4. Damaged or Incorrect Items
If your order arrives damaged or you receive the incorrect item, please contact us at contact@chevoux.com immediately with a photo of the item. We will prioritize sending you a replacement at no additional cost to you.

5. Exchanges
To get your new item as quickly as possible, we recommend returning the unwanted item for a refund and placing a new order for the desired style simultaneously. This ensures your new accessories are dispatched immediately.

Contact Us
If you have any questions regarding your order or our policies, please reach out to us:

Chevoux Email: contact@chevoux.com Website: www.chevoux.com.